Glass Partition Company respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit glasspartitioncompany.co.uk, contact us or enquire about our services.
1. Who We Are
Glass Partition Company provides glass partition design and installation services for commercial properties and businesses across the UK.
For the purposes of UK data protection law, Glass Partition Company is responsible for the personal information collected through this website and through enquiries about our services.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
2. Information We Collect
We may collect personal information when you submit an enquiry, request a quotation, contact us or use our website.
This information may include:
Your first and last name
Your email address
Your telephone number
Your postcode
Your business or organisation name
Your property or project location
Details about your glass partition requirements
Information contained within correspondence with us
Any other information you choose to provide
We may also collect technical information about your use of our website. This can include your IP address, browser type, device type, operating system, pages visited, referral source and information about how you interact with the website.
3. How We Use Your Personal Information
We may use your personal information to:
Respond to your enquiry
Provide quotations or estimates
Discuss your project requirements
Arrange consultations, surveys or site visits
Provide our products and services
Manage our relationship with you
Communicate with you about a project
Maintain appropriate business records
Improve our website, services and customer experience
Protect the security of our website and systems
Prevent fraud or misuse
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims
We only process personal information when we have a lawful reason to do so.
4. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing your personal information.
We may rely on the following lawful bases.
Contract
We may process your information when this is necessary to provide a quotation, take steps at your request before entering into a contract or fulfil a contract with you.
Legitimate interests
We may process your information where this is necessary for our legitimate business interests. This can include responding to enquiries, managing customer relationships, operating our business, improving our services and protecting our website.
We only rely on legitimate interests where your rights and interests do not override our business interests.
Legal obligation
We may process and retain information when necessary to comply with legal, tax, accounting or regulatory requirements.
Consent
Where required, we may process information based on your consent. This can include certain marketing activities and the use of non-essential cookies.
You can withdraw your consent at any time.
5. Enquiries and Quotations
When you submit an enquiry through our website, we may collect your name, postcode, email address, telephone number and information about your requirements.
We use this information because we need it to assess your enquiry, contact you, discuss your requirements and provide relevant information or a quotation.
Submitting an enquiry does not automatically subscribe you to marketing communications.
6. Telephone and Email Enquiries
If you contact us by telephone or email, we may retain information about your enquiry and our correspondence with you.
We keep this information because it helps us respond to your request, manage potential or existing projects and maintain appropriate business records.
7. Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve its performance.
Some cookies are essential because the website requires them to function correctly.
Other cookies may be used for analytics, advertising or performance measurement. Where UK law requires consent, these cookies should only be used after you have provided that consent.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how certain parts of the website work.
8. Website Analytics
We may use analytics tools to understand how visitors find and use our website.
Analytics information can include pages viewed, time spent on the website, approximate location, device information, browser information and how visitors arrived at the website.
We use this information because it helps us understand website performance and improve our services and user experience.
Where analytics technologies require consent, they will only be used after that consent has been obtained.
9. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted organisations where this is reasonably necessary to operate our business or provide our services.
These organisations may include:
Website hosting providers
IT and technical support providers
Email and communications providers
Customer management systems
Professional advisers, including accountants and solicitors
Contractors, suppliers and installation partners involved in delivering a project
Website analytics and technology providers
Government bodies, regulators, law enforcement agencies or courts where required by law
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
10. International Data Transfers
Some technology or service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.
These protections may include UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period depends on the type of information, our relationship with you and any legal, contractual, accounting or regulatory requirements that apply.
We may retain enquiry information for a reasonable period so we can manage potential projects, respond to further questions and maintain appropriate business records.
Customer, transaction and accounting records may be retained for longer where required by law.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from loss, misuse, alteration, unauthorised access or unlawful disclosure.
No method of internet transmission or electronic storage provides absolute security. We therefore cannot guarantee that information transmitted online will always remain completely secure.
13. Your Data Protection Rights
UK data protection law gives you various rights concerning your personal information.
Depending on the circumstances, you may have the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we process your information
Object to certain types of processing
Request the transfer of certain personal information
Withdraw consent where we rely on consent
Object to direct marketing at any time
Some of these rights are subject to legal conditions and exemptions.
You can exercise your rights by contacting Glass Partition Company through the contact details provided on our website.
We may need to verify your identity before completing your request because we have a responsibility to prevent personal information from being disclosed to an unauthorised person.
14. Marketing Communications
We may contact customers about relevant products or services where UK law permits us to do so.
Where consent is required for electronic marketing, we will obtain that consent before sending marketing communications.
You can opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We will not treat a standard quotation or contact enquiry as automatic consent to receive unrelated marketing communications.
15. Third-Party Websites
Our website may contain links to websites operated by other organisations.
We do not control these websites and are not responsible for their privacy practices, security or content.
If you follow a link to another website, you should review its privacy policy before providing personal information because its data practices may differ from ours.
16. Children's Privacy
Our services are intended for businesses, organisations, property owners and customers looking for glass partition services. Our website and services are not specifically directed at children.
We do not knowingly collect children's personal information for the purpose of providing our services.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, business practices or legal obligations.
Any updated version will be published on this website. The date at the top of this policy indicates when it was last updated.
18. Complaints
If you have concerns about how we collect or use your personal information, please contact Glass Partition Company so we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office, which is the UK's independent regulator for data protection and information rights.
You can find information about your data protection rights and how to make a complaint on the Information Commissioner's Office website.
19. Contacting Us
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information is handled, please contact Glass Partition Company using the contact details provided on our website.